Say hello
Talk to a person
Contact Qteros about an order, a custom request, or anything else. We reply within one business day.
A real person reads every email. We usually reply within one business day, Monday to Friday.
Email us
For orders, changes, custom requests, or a question that is not in the FAQ:
Please include your order reference (it starts with QT-) if you have one.
Already ordered?
Check the status of your video, update your delivery email, or see when it was sent.
Before you write
These pages answer most questions faster than email:
- How the video-making process works
- Delivery times and what to expect
- Refunds and re-films
- All frequently asked questions
Custom and bulk orders
Planning a wedding, a company celebration, or a group gift? Email us with the date, the number of videos, and the occasion. We will tell you what is possible and quote accordingly.
Looking for the right video?
Tell us who the message is for and what you want them to feel. We will point you to the team that fits.